Terms

Pafos Chef is run by CEREBROX LTD, a company registered in Cyprus (HE 487945), Aristeidi Tziamali 32, 8300 Konia, Paphos. Write to us at chef@pafoschef.com.

You must be 18 or over and able to enter a binding contract to create an account, place an order, buy a gift voucher or book an event. By continuing at sign-up, at payment or when you send an event request, you confirm that you are.

A parent or guardian is welcome to order meals for a child or teenager. The order, the account and the payment are then the adult's, and the adult is responsible for telling us about the child's allergies and dietary needs.

If we learn that an account belongs to someone under 18, we will close it, cancel any week that has not reached its ordering deadline and refund what was paid for it.

You sign in with a one-time code sent to your email, so there is no password to lose. Keep access to that inbox to yourself, and keep your name, phone number and delivery address up to date so the driver can find you.

We cook a new menu each week. You build your week and pay for it before that week's ordering deadline, which the menu builder shows you (usually Friday afternoon, Cyprus time). Until then you can change your dishes or skip the week. To cancel a week you have already paid for, email chef@pafoschef.com before its deadline.

The deadline is final. At the deadline the chef shops and plans the kitchen for the week, so a paid week is cooked as it stands, and a week that is not paid by then is not cooked. You can still order the next week.

Prices are in euros and include VAT. The total shown before you pay is what you pay, including any delivery fee, credit or voucher applied. Payment is taken in advance through Revolut by card, Apple Pay or Google Pay; we never see your card number. You get a receipt or invoice by email for every payment.

We deliver to addresses in our delivery area in the time window you choose, or you collect from a pickup point. Please be available, or tell us where to leave your bag. Once your order is delivered as instructed, keeping it chilled is up to you. Store the meals in the fridge and eat them by the date on the label.

Your meals are perishable food cooked to order, so the 14-day right to cancel a distance purchase does not apply to them. Before a week's deadline you can still change it or skip it, as described above.

If something is wrong (a missing dish, a damaged box, a meal that is not right), email chef@pafoschef.com as soon as you can, ideally the same day with a photo. The chef will replace it, credit you or refund you. This does not affect your legal rights as a consumer.

Every dish shows its allergens, but our kitchen handles all 14 major allergens and cannot guarantee any dish is free of them. Please read our allergen policy before ordering if you or anyone you are ordering for has an allergy.

A gift voucher is valid for 6 months from purchase and can be used towards any order. Until it is used you can move it to another recipient from your account.

Sending an event request does not charge you. Once the chef confirms your date, an 80% deposit reserves it and the remaining 20% is due on the day. What is included (delivery, buffet set-up, equipment collection) is set out on the events page and in the confirmation the chef sends you.

We cook every meal with care and to the food-safety standards the law requires. Nothing in these terms limits our responsibility where the law does not allow it to be limited, including for injury caused by our negligence.

If we change these terms in a way that matters, we update the date below and ask you to accept the new version the next time you sign up, pay or book. A week you have already paid for stays under the terms you accepted when you paid.

These terms are governed by the law of the Republic of Cyprus. If you have a complaint, email chef@pafoschef.com first and we will answer within a week. You can also contact the Consumer Protection Service of the Ministry of Energy, Commerce and Industry, and you keep the right to go to the courts where you live.